30+ seed templates in the repo today — Hydrafacial, injectables, laser, peels, body contouring, and membership — across 5★ to 1★ and warm/polished/clinical tones. The full Drive version expands to 120+ with brand-voice variants.
30+ templates In repo120+ templates Full version< 60 sec Avg time to copy
Sample · 5★ Hydrafacial · warmThank you for the kind note, [guest first name]. We're glad the visit felt calm and that you left feeling refreshed. The team will pass your words along to [provider] — we look forward to welcoming you back.
A 5-step cadence, six public reply scripts (default, operational, clinical concern, hostile language, mistaken identity, billing), and a private follow-up SOP with an internal tracker. Built so 1- and 2-star reviews stop being owner-only emergencies.
6 scenarios Public scriptsStep-by-step Private SOP13 fields Tracker
Sample · 1★ default public replyWe're sorry your visit didn't feel as seamless as it should have, [guest first name]. We appreciate you bringing this to our attention. Please contact our practice manager at [practice manager email] so we can listen, review the details, and follow up offline with care.
A 7-question pre-flight check before any public reply, a never-write-publicly list, a phrases-to-avoid table with safer rewrites, photo/video guidance, and team training prompts. Editorial — not certification.
7 questions Pre-post checks6 rewrites Risky → safer tableIncluded Disclaimer
Sample · 7-question pre-post check1. Did the guest write the detail publicly first?
2. Is the reply free of any treatment specifics?
3. Is it free of outcome promises?
4. Is anything that requires privacy moved to a private channel?
5. Has a second person read it?
6. Does the tone match a calm, well-run clinic?
7. Are we within 24 business hours of the review?
25 GBP post prompts grouped by service spotlights, membership/offers, local + seasonal hooks, trust + expertise, review-driven angles, and re-engagement. Includes headline patterns and image guidelines.
25 angles Prompts1–2 / week Cadence5 included Headline patterns
Sample · spring glow planSpring glow plan in [city]: Hydrafacial + LED finishing — three weekly slots open this week. Members save 15%. (Pair with one real, non-stock image of your treatment area.)
A 20-minute Tuesday block that covers triage, drafting, safety check, posting, logging, and a one-signal/one-improvement scan. Plus the monthly roll-up and the escalation tree.
20 min / week Cadence3 defined Roles12 fields Tracker
Sample · the 20-minute block0–3 min: Pull the week's reviews.
3–10 min: Draft public replies for 5/4/3-star.
10–14 min: Draft 1- and 2-star replies; loop in practice manager.
14–17 min: Post approved replies; log the tracker.
17–20 min: Spot one theme to bring to Friday's huddle.
Thirteen weeks of paired GBP / review-reply / social / email angles with internal notes. Built so a single front-desk lead can run a content cadence without a marketing agency.
13 Weeks8 ColumnsCSV + Sheet Format
Sample · week 1 rowWeek 1 · Spring glow plan kickoff · GBP: "Spring glow plan in [city]: Hydrafacial + LED finishing — three weekly slots open this week." · Reply focus: 5★ + 4★ warm tone · Email: 4-week cadence for a refreshed look without overpromising.