7-day satisfaction refund. No forms. Email a human.
SpaReply sells one paid product: the $49 Med Spa Review + Local SEO Toolkit — a one-time digital purchase delivered as printable PDFs and editable source files. If the toolkit doesn’t earn its keep in the first week, we refund it.
Email hello@spareply.com within 7 days of your purchase. Include the email address and purchase dateyou used at Stripe checkout, and we’ll refund the full $49 to your original payment method. No survey, no “why are you leaving” forms, no phone call required. Requests are reviewed to prevent abuse, duplicate claims, redistribution, or policy misuse.
What is covered
The $49 Med Spa Review + Local SEO Toolkit, purchased through Stripe checkout on spareply.com. This includes the polished 31-page SpaReply PDF complete pack, the six focused individual PDFs, and the editable Markdown and CSV source files delivered after payment.
The window
Refund requests must be received within 7 days of the original Stripe purchase date. Requests received after the 7-day window may still be considered case-by-case, but are not guaranteed.
How to request a refund
- Email hello@spareply.com with the subject line
Refund request — $49 toolkit. - Include the email address you used at Stripe checkout. We use it to look up your order.
- Include the purchase date. (If you don’t have it handy, the Stripe receipt in your inbox shows it.)
- Optional: a one-line note about what didn’t fit. We read every reply personally — it’s how the toolkit gets better — but it’s not required to receive the refund.
Refund requests are reviewed by a human before issuing — typically within two business days — to verify the order and protect against abuse, redistribution, and duplicate claims. The vast majority of refund requests are approved without back-and-forth.
How and when refunds are issued
- Where the money goes: refunds are issued through Stripe back to the original payment methodused at checkout. We can’t refund to a different card or bank account.
- Timing: we process refund requests within 2 business days of receiving your email. Once issued, your bank or card issuer typically posts the refund within 5–10 business days, depending on your provider.
- Confirmation:Stripe sends an automatic refund confirmation email when the refund is issued. We’ll also reply to confirm.
Digital product access after a refund
The toolkit is a digital product. Once a refund is issued, your purchase is considered closed and you should stop using the SpaReply-branded materials, including any downloaded PDFs and source files. Forks of the wording you made into your own clinic’s shared drive before the refund are yours to remove at your discretion — but the SpaReply-branded assets themselves should not continue to be redistributed or used after a refund.
Abuse, redistribution, and duplicate claims
The 7-day satisfaction refund exists so med-spa owners can buy without risk. To keep the offer sustainable for everyone, we review each request and may decline a refund — and refuse future purchases to the same account, email, or payment method — when a request appears tied to:
- Repeat refund cycling — multiple purchases and refunds from the same buyer, household, or clinic.
- Redistribution or resale — sharing the SpaReply-branded PDFs, Markdown, or CSV with other clinics, agencies, courses, or file-sharing sites, in whole or in substantial part.
- Duplicate claims — refund requests on orders already refunded, or chargebacks filed alongside an active refund request.
- Fraudulent chargebacks — disputes filed without contacting us first, after the toolkit has been downloaded, or in bad faith.
- Other policy misuse — patterns that suggest the refund is being used as a free download path rather than as a satisfaction check.
This isn’t aimed at the typical buyer — if the toolkit doesn’t fit your clinic, just email and we’ll refund. The review exists so one bad actor can’t force us to take the policy away from everyone else.
Chargebacks
If something feels off with your order, please email hello@spareply.comfirst — a real person reads every email and most issues are resolved the same business day. Filing a chargeback before contacting support locks the order in dispute and slows down everyone, including you. We’d rather just refund you.
Questions
Email hello@spareply.com and a human will reply. The same inbox handles support, refunds, and pre-purchase questions.
Last updated: May 3, 2026.