Free med spa review reply generator — built for aesthetic clinics, not restaurants.
Paste a Google, Yelp, or RealSelf review, pick the rating, service, and tone, and the SpaReply generator returns a privacy-safe public reply, a private follow-up checklist, and a clinical-escalation note when one is needed. No login, no API key, no review text leaves the browser. Free to use, every reply, every time.
The generator runs entirely in your browser. Designed for med-spa workflow: Hydrafacial, injectables, laser, peels, body contouring, and memberships — with tone presets and built-in HIPAA-aware guardrails.
What this generator actually does
- Reads the review locally. The text never leaves your browser. No API calls, no logs, no third-party AI keys to manage. The repo is open and you can read the generator in
src/lib/replyGenerator.ts. - Picks the right structural reply. 5-star replies mirror gratitude, 3- and 4-star replies acknowledge the friction point, 1- and 2-star replies route to a real private channel without admitting clinical fact.
- Adds a private follow-up checklist. Critical reviews get a same-day operational checklist so the public reply is not the only response that happens.
- Flags clinical escalation. When the review mentions injectables, laser, peels, swelling, pain, or discoloration, it adds a note to loop in a licensed provider before the public reply ships.
How a real med spa uses it on Monday morning
- Open Google Business Profile, sort reviews by “Most recent,” and work from the top down.
- Paste each review into the generator, pick rating, service, and tone, then copy the public reply into GBP.
- For 1- and 2-star reviews, run the private follow-up checklist before or right after posting — voicemail counts; document the attempt.
- Log the reply and any escalation in your operations tracker so the next person on shift can see what was already handled.
Three real examples the generator can produce
These are the exact kinds of outputs the free tool returns. Adapt the wording to your brand voice — the structure is what does the work, especially on the harder reviews.
“Loved my Hydrafacial with Mia. Spa felt calm and my skin looked refreshed before my event.”
Thank you for the kind words. We are glad your visit felt calm and that you walked out ready for your event. Mia and the team appreciate the trust — we look forward to caring for you again.
“Botox consult was thorough but I had to wait 30 minutes past my appointment time.”
Thank you for the candid feedback. A thorough consult should not start with a 30-minute wait, and we are reviewing how we pace consult days. We appreciate you bringing this to our attention.
Private follow-up: Front-desk lead checks the schedule pattern from that day. Practice manager calls within one business day to apologize and offer a complimentary follow-up.
“Pain and discoloration after my filler appointment that doesn't feel right.”
We hear you and want to address this immediately. Please contact our practice manager directly so a licensed provider can speak with you today. We are taking this seriously.
Private follow-up: Pause public engagement after this reply. Loop in the medical director the same hour. Pain plus discoloration after filler is a same-day clinical priority and should not be triaged by the front desk.
Why a generator alone is not a system
A free reply generator solves one review at a time. It does not solve the underlying operational problem most med spas have: nobody owns review replies, the front desk is guessing on tone, and 1-star reviews stack up over the weekend because there is no escalation path. That is what the $49 toolkit is for.
- The free generatorhandles a single reply with privacy-safe phrasing. It is the right tool for “I need to respond to this one Google review in the next two minutes.”
- The $49 toolkit is the repeatable system around it: 20 paste-ready templates across services and ratings, the negative-review playbook with six public scripts, the HIPAA-aware safety checklist, the front-desk weekly SOP, GBP prompts, and the 4-week content calendar — so the entire team replies the same way without relying on a single owner.
The generator does not call any AI service, does not send the review text to a server, and does not store anything between sessions. SpaReply phrasing is designed to be HIPAA-aware — it acknowledges without confirming care. It is not legal, medical, or compliance advice. Have your medical director or counsel sign off on templates before you operationalize them clinic-wide.
What the toolkit adds for the team
- 20 paste-ready public reply templates across Hydrafacial, injectables, laser, peels, body contouring, and memberships — 5★ to 1★, warm, polished, and clinical tones.
- Negative-review playbook with six public scripts covering operational complaints, clinical concerns, billing disputes, hostile language, mistaken identity, and refund / re-treatment asks — plus a private SOP and a 13-field tracker.
- HIPAA-aware safety checklist with a 7-question pre-post check, a never-write-publicly list, and a phrases-to-avoid table with safer rewrites.
- Front-desk weekly SOP— a 20-minute Tuesday block that triages, drafts, safety-checks, posts, and logs the week’s reviews.
- Google Business Profile prompt pack with 13 post angles and headline patterns so review momentum compounds into local-pack visibility.
- 4-week content calendar with paired GBP / review-reply / social / email rows so a single front-desk lead can run the cadence without an agency.
Download the free 5-page sample PDF (cover, 7-question safety check, three of the 20 paste-ready templates, the first three steps of the negative-review triage, and two GBP prompts) or open the full $49 toolkit preview to see every deliverable.
$49 one-time. Polished 31-page PDF complete pack, six focused individual PDFs, and editable Markdown / CSV source files download instantly after Stripe checkout. 7-day satisfaction refund — email hello@spareply.com.
Frequently asked, short and direct
Is the generator really free?
Yes. There is no signup, no metering, no “upgrade for more replies” gate. Every reply you generate is free, every time. The $49 toolkit is a separate purchase and is optional.
Does it use ChatGPT or any AI service?
No. The generator is a deterministic, structural composer. It picks reply skeletons, mirrors specific phrases, and adds the right escalation and tone — all in your browser. No API calls.
Will it write the perfect sentence on its own?
No tool does that, including SpaReply. It gets you to a privacy-safe, on-tone draft in seconds — your team still adapts a phrase or two so it sounds like the clinic, not a template.
Does this make our replies HIPAA-safe?
SpaReply is HIPAA-aware editorial guidance — wording designed to acknowledge a guest without confirming protected health information in public. It is not a clinical, legal, or compliance service. Final privacy and compliance decisions belong with your medical director, privacy officer, and counsel.